Perfect after-sales service plan
Perfect after-sales service situation and plan:
The main contents of the current customer service service: "with" furniture will provide comprehensive high quality service for you, he is not limited to the product itself, but also extends to the whole process of using a product, "with" trained with regularity and installation service team, to assist you in the correct installation, use, maintenance, maintenance, thoroughly remove your menace from the rear make the product, to maximize the use value. In order to better reflect our excellent reputation, we make the following commitments to you:
1, the company sold the product to implement the three year three package system. The product in the event of quality problems, our company will according to user requirements, responsible for products: repair, replacement and return.
2, the product is sold for six years warranty, for you to establish the "after-sales service files"; in the six year warranty period, the replacement of wearing parts, hardware, responsible for the daily maintenance of products.
3, customer service service response time: after receiving telephone repair within 30 minutes of user response, troubleshooting Pinghu within 2 hours of troubleshooting, Huzhou within 4 hours of troubleshooting in other parts of the province within 12 hours, the province within 24 hours of troubleshooting. 24 hours service hotline: 0573-85987888.
4, the other situation: the company when you need to provide you with furniture group, engineering support and product renovation, such as a series of services
5, according to the plan of implementation of the project: if successful, we will in accordance with the specific legal provisions of the bidding documents and project contract, and strictly perform the contract obligations; after winning, our designers will once again carry out on-the-spot measurement, make program adjustments, surveying and mapping and precise layout of furniture design, furniture, furniture size the more reasonable. Combined with the indoor space condition, power supply, network positioning; we have sufficient inventory of raw materials, accessories, after signing the contract, timely organization of production; we will make in the time stipulated in the contract within the priority of the project of the furniture, ensure the installation and acceptance of completed before the time stipulated in the contract. In the process of production, welcome to purchase units at any time for sampling of all kinds of material and manufacturing process, all product packaging neat, tight installation firm; after the completion of the production, the designated place stipulated in the contract in a timely manner to transport by skilled workers to install, installation, to ensure the completion of installation in the contract within the prescribed time.
Free transportation, installation and commissioning
The product shipped to the site, the installation team equipped with full-time installation personnel, with the installation drawing to the scene to understand the environment, and then to the arrival of the unified product stored in the specified location, to ensure that the product installation is quick and effective.
1、 fix the number and posts of employees
According to the type of installation personnel and expertise, in view of the reasonable combination of product content, give full play to the skills and expertise of different installers.
2, timing quantitative
Strict rest time to ensure that the workload of each installation personnel and have a full rest time. Ensure installation quality and schedule.
3, high quality and efficiency
The installation group equipped with the inspector, inspection of products and timely on-site installation. To ensure that the product is not due to the negligence of the installation personnel and quality problems or hidden dangers. According to the workload and schedule requirements, reasonable arrangements for the corresponding number of installers to site installation, so that the efficient completion of the installation tasks.
4, strict "installation discipline"
(1) in order to ensure the quality and progress of the project, the construction safety and the maintenance of corporate image, require on-site installation personnel to abide by the "discipline" of Limited by Share Ltd Zhejiang incht furniture installation.
(2) the arrangement of the project manager and the engineering assistant should be actively coordinated.
(3) enter the installation site, uniform dress, keep the clothes clean.
(4) smoking, alcohol abuse, slapstick, dining, etc. are strictly prohibited.
(5) courtesy of the personnel of the user unit. Questions and questions raised by the user to be honest and timely answer, the user's criticism should be open-minded to accept.
Zhejiang yingzhijie furniture Limited by Share Ltd, commitment to product quality
Companies in strict accordance with the ISO9001 quality management system, through the ISO14001 environmental management system, OHSAS18001 occupation health and safety management system, and CQC China environmental protection product quality standards, products from raw material procurement to delivery process for a full range of control, to ensure that the company does not comply with the requirements of the product quality of the raw materials into the the factory, after strict inspection does not meet company quality standard products factory.
(1) the quality of raw and auxiliary materials is the starting point of the company's procurement work is also the company to ensure the quality of products based on raw materials into the factory to carry out strict quality inspection, qualified can be stored.
(2) store and store all kinds of raw and auxiliary materials, keep the suitable storage environment, and make all kinds of signs.
(3) the scope of the quality inspection department covers all aspects of the procurement of raw and auxiliary materials to the production, installation and after-sale service, and effectively control the quality of the products.
(4) after the manufacture of the product, it is necessary to carry out the installation test, adjustment, the overall inspection can clean the packaging.
(5) packaging materials are based on different products, different parts of the characteristics of different packaging materials and different packaging technology.
(6) the transportation and installation of products shall be subject to the measures for the administration of transport and the measures for the administration of installation.
Advanced technology, environmental protection, practicality
We know that high quality products require all employees have a strict attitude, pragmatic style and good quality.
Quality control is not merely a means of controlling the quality of a product. In the process of making each piece of furniture, the strict implementation of ISO9001 quality management system control. The product from the initial design phase, engineers and designers of our close cooperation, technology advantage incht furniture unique, will every subtle concept designer precisely expressed.
All products are the use of advanced production equipment, for example: Italy SELCO heavy computer saws, machining accuracy is less than 0.2mm; the computer operating system of CNC machining center, precision up to 0.1mm; BIESSE automatic curve edge machine, overcome the manual operation of the panel can only use special difficulties.
Three wood drying is the only domestic advanced technology to ensure the product is not easy to deformation, thus the completion of the products, whether the product in the spring and autumn and winter can be assured, there will be no warping, deformation, cracking and other anomalies.
Fully enclosed paint spray room, clean air purification system fundamentally solve the outside of the paint shop dust, paint mist on the impact of the product, to ensure that the paint product surface smooth, no particles, and comprehensively improve the quality of products.
Human nature is also a quality standard, in fact, this is a standard we attach great importance to. In the design of the sofa and chair, in order to achieve the greatest comfort, we in the sponge when outsourcing with Penjiaomian make it fluffy and durable. We are in the process of all furniture production, strictly implement the requirements of the ISO14001 environmental management system standards. In the production process, strict environmental testing of products to ensure that the finished product can meet the requirements specified. All the plates meet national environmental standards to ensure you have a healthy environment. Our entire production workshop clean air purification system, central dust removal system, in strict accordance with the OHSAS18001 occupation health and safety management system requirements, to ensure the health of workers and social attention on environmental protection.
All employees of our company have received professional training, and pay attention to every detail. Furniture with the production process and the coordination of staff with the quality control is no longer difficult. We also have a high-quality engineering installation team, they are responsible for all furniture installation, delivery services. Every product is with employee collective collaboration.
After sales service and training
Inchcape people know that with the customer growth inchange are inseparable, it is the customer support, only the achievements of the well-known brand "with". Therefore, people with integrity, both pre-sales, or customer service, meet customer demand is our goal.
1, pre-sale service:
(1) provide the information of all kinds of products required by customers, according to your actual needs and procurement budget, through the advanced processing equipment, free of charge to provide professional space planning and design (plane, three-dimensional) program;
(2) equipped with professional designers to explore the harmony and rationality of the office space environment. Help you plan the most space saving and the most cost-effective office layout;
(3) to provide product demonstrations, product demonstration services, so that you clearly understand the characteristics of the product before buying and combinations, so as to select the most suitable furniture.
2, the sale of services:
(1) the project management department, which is composed of professional engineers and experienced technical personnel, timely communication of the orders and engineering links, to ensure the delivery and installation of furniture, processing of each link of the project site.
(2) to explain the various functions of furniture to guide the correct use of the method.
3, after-sales service:
(1) all the products we sell are entitled to six years of free warranty and lifetime maintenance services to show our confidence in our customers and our products.
(2) the establishment of customer files, although you have become our customers, but we promise you have not been terminated, customer service service center is responsible for customer complaints consulting, maintenance and emergency services, and strive to solve the friendly visit, all the needs of customers.
4, training commitment:
Prior to the use of our company to send professional staff to the scene to guide customers how to use furniture and provide product use and maintenance instructions, furniture maintenance knowledge.